Testing in the Services World – It’s Different

Today I got back to work after about three weeks of vacation. We are getting more into the services world at work and I was reviewing a plan for testing some new service features. Thinking back to my RST experience I pulled up the Heuristic Test Strategy Model and was walking through it as kind of a checklist for reviewing the plan.

I really like using the HTSM in this way, even though it doesn’t always exactly apply (in this case it didn’t), it makes me consider things that I wouldn’t if I just reviewed the document without using it. One particular idea came to mind that isn’t explicitly in the HTSM is testing the ability to diagnose failures in the service. This is quite an important feature for on-call people who have to get the service running as rapidly as possible in the face of a failure.

It seems to me that I need to start keeping my own version of the HTSM that incorporates all these kinds of ideas to consider for future testing. I have a feeling that’s the intended way to use this model.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: